Trust & Security

This page is maintained by Faith Walk Support to answer common security and privacy questions about our services. It describes the practices currently in place across our website and the supports we deliver to NDIS participants. This page is editable project content and is not an independent certification or audit report.

Our public website does not require participants or families to create an account. Internal systems used by Faith Walk Support staff and support workers are protected by individual logins and access is limited to team members who need it to deliver your supports.

Our website is hosted on the Lovable platform, which provides TLS encryption in transit for all visitors and managed infrastructure. Lovable platform features are used as provided and are not a substitute for independent certification of Faith Walk Support.

Through this website we collect only the information you choose to submit — typically your name, contact details and a short message via our callback form. Participant records and supporting documentation collected during service delivery are handled under our service agreements in line with the Privacy Act 1988 (Cth) and NDIS requirements.

We use a small number of trusted service providers to operate this website and respond to enquiries (for example, our hosting platform and email provider). We do not sell participant information, and we only share personal data with third parties where it is necessary to deliver your supports or where disclosure is required by law.

Our website uses only the cookies and storage required for the site to function. We do not run third-party advertising trackers. If we add analytics in future, this page will be updated to describe what is collected.

Enquiry information submitted through the website is retained only for as long as needed to respond to your request and, where relevant, to set up a service agreement. Participant records collected during service delivery are retained in line with NDIS record-keeping obligations and applicable Australian law.

You can ask us what personal information we hold about you, request a correction, or ask us to delete information where we are not legally required to keep it. Contact us using the details below and we will respond within a reasonable timeframe.

If you believe your information has been accessed, used or disclosed in a way that concerns you, please contact us immediately using the email or phone number below. We will investigate, work with you on next steps, and notify the relevant authorities where required.

Faith Walk Support is a registered NDIS provider and delivers services in line with the NDIS Practice Standards and the NDIS Code of Conduct. We do not claim certifications we do not hold. Concerns can also be raised with the NDIS Quality and Safeguards Commission on 1800 035 544.